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Questions To Ask A Gold Coast Plumber

25 February

Leaky taps, burst pipes, and new installations instantly make us think of plumbers. But did you know that different Gold Coast plumbers often specialise in various tasks and plumbing issues?

Not many people are aware of the variety of tasks they can do. You may think contacting a local plumber is the logical step to take when you need emergency services, but it may not always be the case.

Emergency plumbers perform different services compared to contract plumbers. Being aware of this could save you from unwanted delays and trouble. Although most plumbing system contractors are equipped to perform emergency services, they may not always be available to help you.

If you plan on hiring a plumber for the first time and wonder what the right questions to ask them are, look no further! We have prepared a list of questions to help you and your plumber better understand each other’s needs.

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Top 10 Questions To Ask A Plumber

1. Do They Have A License?

Although this may seem obvious to most people, you may be surprised to know that many people forget to ask new Gold Coast plumbers this vital question.

Before hiring a plumber or someone new for your plumbing issues, ensure that you ask them about their license. Doing this has several benefits, which we will talk about in a moment.

Firstly, a licensed professional is more likely to diagnose and fix all types of plumbing system issues. Most plumbers require a current working license that they can get after going through specific government testing. It helps us qualify them as a state or a regional plumbing contractor.

Moreover, recertification tests enable them to be up-to-date on building and local codes. Hiring an unlicensed plumber can cause significant issues. They may provide inconsistent or shoddy service that is non-compliant with the state, local or national building codes.

Furthermore, it is illegal to get serviced by unlicensed plumbers in certain places. Due to unlawful plumbing practices, your plumbing system project can likely get shut down or fined without specific permits.

2. Are They Insured?

Having a current license is imperative; however, insurance is important for a plumber. Before hiring a new plumber for your home or office, it is essential to ask whether they have insurance. It will give you peace of mind and added security if accidents or injuries occur.

Moreover, having insurance can protect you against theft or damages, even if they occur rarely. It is best to stay safe, so you don’t have to worry about defaulting or paying unnecessary and unexpected costs from your pocket.

3. What Are Their Service Charges?

Unfortunately, many people often forget to ask about service charges and are left with an unexpected bill at the end of the day. Although all plumbers do not charge a service fee to visit and inspect your home or office, some of them may.

Typically, the service charges they ask for are non-negotiable. Plus, many plumbers will ask for a fee to come over to your location and inspect the issue first. Be sure to always ask about this service charge beforehand, so you are not stuck with unexpected and hidden costs you did not sign up for.

4. Ask For Credentials And References

Indeed, you won’t want to hire an inexperienced plumber who will do a substandard job. To ensure that this doesn’t happen, always ask them for at least three references before hiring them for a job. Moreover, you must check the authenticity of the references directly to get genuine feedback about their service.

Besides, it would be best to ask for the plumber’s credentials. It will give you a better understanding of their professional practices. Whether the techniques they use and the services they provide are in line with modern building practices.

5. Are The Service Contractors Licensed And Insured?

Once you have this information about the plumber’s insurance, credentials, and licensing, you need to ask about their service contractors. Keep in mind that many plumbers hire other service contractors to do their work or assist them.

If this is the case with the one you’re looking to hire, you must check each service contractor’s credentials, license and insurance. This will give you added assurance and reliability about the plumbing project being undertaken at your home.

6. What Is The Typical Response Time You Can Expect?

You may not realise how important this question is – till you face a plumbing emergency. Unfortunately, you can’t put off most plumbing emergencies until later as they can cause immense damage to your home.

Ensure that you ask the new plumber whether they perform emergency plumbing services or not. Furthermore, ask about their typical response time so you can keep them as an emergency contact.
Remember that the sooner you fix a plumbing emergency, the lower damage and costs you will bear.

7. What Are Their Charges For Various Parts?

Fortunately, most reputed plumbers have an adequate stock of parts required for most plumbing projects. However, if your home or office building has certain imported or scarce parts, they may have to source them elsewhere.

They will likely charge an additional amount for the trip to a hardware store to get these parts in this situation. It is also possible that they have to particularly order the parts from outside your region, which will add up your project’s final cost.

Before hiring a plumber or signing a contract, make sure to have this conversation. It is vital to ask about their charges for extra parts that they may not have in stock, so you don’t end up with an unexpectedly inflated bill at the end.

8. What Are Their Charges For Travel Time?

Most people would like to hire the best plumber Gold Coast for essential jobs. However, they may not be available locally. If this is the case, they may charge an additional amount for their travel time, mainly covering a long distance.

Although it is advisable to hire a local plumber or contractor, it may so happen that you find a reputed and experienced plumber outside your area. Before signing a new contract, ensure that you ask about their additional charges for travel time and initial inspection. It’ll save you a lot of money in the long run.

9. What Are Their Specialities?

As we mentioned at the beginning of this guide, various plumbers specialise in different tasks. While an emergency plumber may provide specific tasks, a contractor may not give the same – and vice versa.

Furthermore, although most plumbers are qualified for a range of tasks, having a specialisation can make all the difference in the end. If you are looking for specific plumbing projects that require accuracy, precision, and a particular skill set, it is best to ask them about it.

If they are not comfortable with the task at hand, they can help you connect with another professional who specialises in the tasks you need to be done. Specific tasks like remodelling and custom installations may require a particular skill set that a plumber Gold Coast may not have. Hence, it is essential to find out what jobs someone excels at and hire them accordingly.

10. What About 24-Hour Emergency Services?

Typically, you will come across two types of plumbers – those who offer emergency services and those who don’t. Although it is not compulsory that the one you decide to hire offers 24/7 service, it is advisable to have an emergency plumber at hand.

Most plumbing emergencies can be hazardous if not taken care of at the earliest. If you don’t fix a leaky faucet that will only take you five minutes, it can lead to overflowing and flooding if kept unattended. As such, finding a good emergency plumber is imperative.

It is a good idea to ask them whether or not they offer 24-hour service. They may be able to provide you with the kind of emergency plumbing services you require. Just keep asking your plumber questions!

Conclusion

Although there is no such thing as “too many questions” in the service industry, don’t end up scaring away a potential plumber Gold Coast by interrogating them too much!

The questions listed above are the most common yet most important to ask a new plumber. Moreover, finding an experienced and reputed professional from among dozens, if not more, can be a tough job. Especially when you require emergency services. It is best to have at least one emergency plumber’s contact information at hand so you can use it when required. That said, when looking for special plumbing projects like remodelling and renovation, it might be best to hire someone who specialises in these tasks.

So, don’t waste time anymore on your plumbing issues in your residential and commercial properties, and call on the expert plumbers for your blocked drain, hot water systems, burst pipe repairs, and other emergency plumbing repairs. You now know how to recognise the reliable plumbers Gold Coast has for your plumbing needs. We hope this helps, good luck!