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Fast Facts for Property Managers and Investment Property Owners.

12 June

Emergency repairs are repairs for:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating.
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to or using, the property

All other repairs are considered to be routine repairs.

Fast facts

  • A tenant/resident must notify the property manager/owner or manager in writing of the need for an emergency repair. In an emergency, the nominated repairer can be contacted directly if the property manager/owner or manager is unavailable.
  • If there is a nominated repairer they should be listed on the tenancy agreement.
  • If the property manager/owner/manager or the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the property manager/owner/manager or get the repairer to bill the property manager/owner/manager. They should forward all receipts to the property manager/owner/manager who must pay them back within 7 days.
  • If the tenant pays for emergency repairs the cost must not exceed the value of 2 weeks rent.
  • If the tenant and property manager/owner/manager do not agree about the emergency repairs, or if the property manager/owner/manager has not reimbursed the tenant within 7 days, they can apply to QCAT for a ruling.

A tenant should not stop paying their rent to force the property manager/owner/manager to undertake repairs. This is a breach of the tenancy agreement.

RTA encourages people to try to resolve tenancy issues by communicating with each other. Find out more about dispute resolution.

Find out more at the Residential Tenancies Authority website.


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