Below are some of the most common questions people ask our Gold Coast plumbers. If you don’t see the answer to your question on our website please get in touch.

  • How do you qualify for the $50 off today?

    We have a $50 fee that will have a tradesperson attend to asses the problem and provide you with an ‘Up front’ price for the works required. If you choose to commence with work then the $50 fee is waived and you only pay for the works required. You don’t pay any call out fees, saving you $50.

  • What does an emergency callout cost?

    Note – pricing for emergency work is the same as our regular business hours pricing.
    We do have an after hours “Service Fee” that will be charged by the on-call tradesperson before they make their way to you. The “Service Fee” is applied to cover the overtime payment that is required to be paid to our employees.
    Once our tradesperson has viewed the issue, they will give you options and “upfront” pricing for the work required.

    Please call our on-call tradesperson to discuss.

  • How do I pay for the works?

    Payment is made to the plumber upon completion of works. We accept credit card and cash payments. If paying by credit card the bank charges a small transaction surcharge and for safety we do not carry change if paying by cash.

  • What can I expect from my plumber?

    Our plumbers will:

    • call prior to arriving to let you know that they are on their way
    • arrive in a vehicle with a range of equipment and materials to solve all your plumbing problems
    • be in a clean and tidy uniform
    • enter your home or business wearing boot covers to protect your floors
    • offer a complimentary Plumbing inspection to save you from further problems
    • provide you with solutions and you will know what the work will cost thanks to our unique “Up Front” pricing
    • use Tidy Tradie mats to protect surfaces where they will be working
    • vacuum the area and leave it clean
  • Do you service my area?

    We provide plumbing services across the entire Gold Coast region and Brisbane southside. For more details of our service area visit our contact page.